About – I Pasella

Who

are we?

I-Pasella Value-Added Services (VAS) is a platform that aims to provide something extra (Pasella) to our client’s customers, members and/or employees. Our holistic Value-Added Service offering, places the individual’s wellbeing at its centre.

Our platform has been in operation since 2016. And our Management team’s collective experience spans 20 years in product development, customer care and system development.

50% of clients serviced falls within the Loyalty and Rewards category.

Who

are we?

I-Pasella Value-Added Services (VAS) is a platform that aims to provide something extra (Pasella) to our client’s customers, members, and/or employees. Our holistic Value-Added Service offering places the individual’s well-being at its center. Our platform has been in operation since 2016.

And our Management team’s collective experience spans 20 years in product development, customer care, and system development.

50% of clients serviced falls within the Loyalty and Rewards category.

Why

iPasella?

Holistic VAS services that has as its centre focused on the wellbeing of members
Solutions well positioned for changing socio-economic landscape
Benefits extend to member and their immediate family
Experience and depth knowledge
Cost reduce based on volumes subscription and/ or the utilization of our full offering
Best partners
Procurement with a Level 1. contributor

Why

iPasella?

Holistic VAS services that has as its centre focused on the wellbeing of members
Solutions well positioned for changing socio-economic landscape
Benefits extend to member and their immediate family
Experience and depth knowledge
Cost reduce based on volumes subscription and/ or the utilization of our full offering
Best partners
Procurement with a Level 1. contributor

Our vision is to enable all working South Africans to experience work-life balance regardless of their current reality, thus growing our country through the dignity of its people.

Consumer

Landscape

Savings and Financial Wellness - Savings solutions, professional guidance and expert advice offered to distressed members bring about relief.
Legal Assist - The pandemic will bring with it a plethora of legal consideration from labour to tax as noted by the recent service update within the legal fraternity.
Mental Wellness – 1 in 6 South Africans suffer from anxiety, depression or substance abuse problems. Covid-19 added to deteriorating mental wellness as a result of uncertainty, job losses, financial stress, etc.

Return

on Investment

A successful Loyalty program should drive retention of current and engagement with new customers.

The following elements is what we offer to ensure a successful ROI:

Dedicated resources to build a strong programme
Selection of the right partner/s for best of breed offering
Campaign being monitored and metrics analysed
Continued improvement of the offering
Centralized contact centre representing the client’s brand and ethos